Network Operations Analyst / Reporting & Analysis
Bill
Cummings
I turn network operations data into reporting that helps teams see what's happening, why it keeps happening, and what to fix next.
01 — About
I'm a Network Operations Analyst at i3 Broadband, where I focus on operations reporting, incident trend analysis, and process documentation. Most days I'm working with ticket, alarm, outage, and KPI data to find recurring issues and give leadership a clear view of network performance.
I have a B.S. in Information Systems & Technology from the University of Missouri–St. Louis, and I've kept building on it through self-study in networking, databases, data analysis, and web development.
02 — Experience
2025 – Present
Network Operations Analyst, Reporting & Analysis
i3 BroadbandNow
- Produce recurring network operations and incident reporting for leadership and cross-team follow-up.
- Analyze alarm, ticket, and outage data to surface trends and recurring drivers affecting reliability.
- Maintain KPI reporting in Power BI, including data validation and consistency checks.
- Write knowledge articles, process documentation, and training material for NOC processes.
- Supported network change management by creating change records and coordinating planned-maintenance communications.
2023 – 2025
Technical Analyst
Lorilee Realty
2022
Network Operations Analyst
Charter Communications
- Analyzed network alarm data to find correlation patterns and reduce alarm noise.
- Presented process-improvement recommendations to senior network operations leadership.
03 — Education
2022
B.S., Information Systems & Technology
University of Missouri–St. Louis · Dean's List
04 — Skills
- 01Operations reporting
- 02KPI analysis
- 03Power BI
- 04Excel
- 05Incident & trend analysis
- 06Root cause analysis
- 07Process documentation
- 08Networking fundamentals